Execute the Legal Operations roadmap across North America, aligning global priorities with regional needs
Act as a subject-matter expert on legal operations processes, service delivery models, and legal technology
Design and implement systems, processes, and workflows including intake, triage, and matter management
Lead the rollout and adoption of legal technology tools such as CLM, e-billing, workflow, and reporting solutions
Track performance metrics and translate insights into actionable improvements
Support continuous improvement of service delivery models and operational frameworks
Collaborate across a matrixed environment to influence stakeholders and drive execution
Bridge global Legal Operations strategy with regional delivery and feedback

Experience in Legal Operations, business operations, consulting, or a related field with a focus on implementation and delivery
Strong program execution and project management capabilities
Ability to work cross-functionally and influence stakeholders in a matrixed environment
Strong analytical and problem-solving skills with the ability to translate insights into outcomes
Experience driving adoption, change, and operational improvement through collaboration and expertise
Experience in a technology, information services, software, data, analytics, AI, or SaaS environment
Familiarity with commercial legal workflows and related operational areas such as privacy, compliance, or risk management
Hands-on experience with legal operations platforms including CLM, e-billing, matter management, workflow automation, reporting, and AI tools

Regional Legal Operations Lead

Key skills