IT Helpdesk Support Technician

Role Overview

• Handling Tier 1–2 support tickets — hardware, software, connectivity, peripherals
• Setting up workstations and accounts for new hires at client sites
• Supporting Office 365 — Outlook, Teams, SharePoint, One Drive
• Troubleshooting printers, VPN, and authentication issues
• Keeping tickets, documentation, and asset records clean and up to date
• Occasional onsite visits when remote support isn't enough

Requirements

• 1–2 years of experience in IT support or a helpdesk role
• Fluent English — you'll be speaking directly with US-based clients in professional environments
• Familiar with Windows and Office 365 basics
• Chicago timezone aligned (CST), full-time availability
• Coachable, responsive, and takes ownership without being chased
• A+ or Microsoft 365 certifications are a plus, not a requirement

Benefits

• None specified