Support and coordinate the client implementation process using established implementation frameworks, collaborating with internal teams across different products to facilitate a smooth and successful start, including:
Assist in managing the transition from pre-sales engagement to post-sales handover.
Help internal stakeholders follow the established implementation plan.
Coordinate logistics for the Kick-Off Call with external and internal stakeholders.
Maintaining the project resources and keeping internal and external stakeholders up-to-date on current stage and next steps
Ensuring the completion and delivery of the project within the scoped timeframe
Develop a strong working knowledge across Remote products, enabling you to guide clients on product adoption and implementation.
Act as a key liaison between multiple teams, helping to facilitate project alignment and collaboration to ensure a cohesive implementation.
Be a Remote product ambassador, educating customers and enabling them to make weighted decisions on product adoption and implementation.
Identify upselling and cross-selling opportunities during the Onboarding phase and relay this information to the client’s CSM for future growth and development.
Prepare and facilitate the handover to the client's future Account Team (CSM and AM), ensuring they are fully briefed and set up for success.
Gather customer and team feedback and share with our Product, Sales, Operational and Support teams to improve the product and processes

1-3 years of proven experience in a customer-facing role such as a Project Coordinator or Onboarding/Implementation role, ideally supporting implementation projects and collaborating with internal and external stakeholders.
Solid understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting.
Fluent written and spoken English, with well-structured communication skills.
Discovery skills with the ability to ask the right questions to understand a client’s basic setup, objectives, and needs.
Ability to work effectively with multiple internal stakeholders and exchange information to deliver projects and facilitate a smooth client transition from implementation to daily support.
Experience in coordinating or supporting multiple projects with multiple stakeholders.
A real passion for problem-solving, willingness to explore solutions across a variety of technical scenarios and customer verticals.

Implementation Consultant

Key skills