Key skills
CommunicationCustomer Success
About this role
Role Overview
- Supporting care facilities through the onboarding and implementation process
- Training care staff on the use of the services and the hellomedOS web app
- Ensuring partner facility satisfaction and increasing patient participation
- Analyzing usage data and supporting on-site development
- Collecting customer feedback and communicating it to the team
Requirements
- Experience in healthcare or in customer success
- Strong service and customer orientation
- Excellent communication skills
- Analytical skills to evaluate customer feedback and site usage data
- Team player able to collaborate with multiple stakeholders
- Willingness to travel to our customers (max. 1/3 of working time)
- Technical openness and an understanding of digital applications
Benefits
- We offer a permanent employment contract
- Attractive workplace in our modern office in the heart of Berlin-Kreuzberg
- Above-average compensation
- Steep learning curve
- Flexible working hours with a home-office option within a structured 5-day week
- Company car or BahnCard available if required
- Daily provision of drinks, fresh fruit and muesli
- Memorable shared moments at lunch, team events and evenings on the roof terrace
- Personal development through training and continuing education opportunities
- Work 100% with state-of-the-art tools