Product Manager

Role Overview

• Owning entire Flooid products or significant product areas, driving business impact.
• Setting a clear vision for the product and developing a comprehensive product strategy that outlines how to meet the customers’ demands and defines the user experience, technical requirements, feature sets, and pricing structures.
• Advocating for the product’s vision, gaining executive buy-in, and proactively aligning the stakeholders and strategy.
• Guiding and mentoring junior members of the Product Management team.
• Understanding and applying product lifecycle management tools, frameworks, and concepts.
• Conducting thorough market research to identify market opportunities, assess competition, and understand customer preferences that inform product features and positioning.
• Identifying customer needs and pain points by engaging in customer interviews, surveys, and user testing.
• Overseeing the product development process, including developing a feature roadmap, setting timelines and milestones, and managing schedule, scope, and budget of release deliverables.
• Creating, maintaining, and prioritizing the product backlog based on customer needs, business goals, and technical feasibility.
• Driving cross-functional collaboration with various departments/teams to translate product requirements into tangible results and communicating effectively to ensure alignment on objectives and deliverables.
• Collaborating with Marketing to define target customer segments, positioning, and messaging.
• Evangelising and demonstrating Flooid’s products with internal and external customers.
• Monitoring key product metrics and gathering feedback to evaluate the success of the product.
• Using data-driven insights to make informed decisions about feature enhancements, updates, and future iterations.
• Addressing complex product challenges requiring high-level decision-making with limited direct oversight.

Requirements

• At least seven years working as a Product Manager or Product Owner in a software environment.
• Experience in retail, hospitality, or payments technology desired.
• Exposure to cloud-based platforms, APIs, or complex software ecosystems desired.
• Strong understanding of product lifecycle management and Agile delivery practices.
• Ability to work under pressure to tight timescales, to prioritise effectively, and to make balanced decisions using customer, business, and technical inputs.
• Experience working cross-functionally with engineering and non-technical stakeholders.
• Ability to clearly and confidently communicate (written and verbal) and effectively collaborate with diverse teammates across the global business.
• Analytical mindset with the demonstrated skills to interpret data and user feedback.
• Familiarity with modern discovery practices such as user research and testing desired.
• Experience supporting commercial discussions, pricing, and product positioning desired.
• Comfort working with a level of autonomy and accountability.

Tech Stack

• Cloud

Benefits

• Benefits start on day one – medical, dental, vision, life, and disability coverage available
• competitive salary
• flexible PTO policy that allows for uncapped PTO
• fully paid FMLA leave comparable to company-paid short-term disability coverage
• 12 weeks of fully paid parental leave
• 401(k) plan with company match