About this role
Role Overview
- Maintain and configure voice recording systems
- Ensure compliance with internal standards and external regulatory obligations
- Collaborate with internal support teams and stakeholders
- Provide end-to-end support across L1–L3 activities
Requirements
- Experience with Verint Workforce Management V15.2
- Strong troubleshooting skills
- Ability to work US East Coast hours
- Experience in regulated financial services environment
Benefits
- Health insurance
- Flexible work arrangements
- Professional development