HR Operations – Systems Associate

Role Overview

• Work as part of a growing HR Shared Service style team to deliver a consistent, accurate and employee-focused HR Operations service, while supporting system improvements, workflow automation and process simplification.
• Support the people and culture integration process for new joiners, including sending contracts and adding employees to internal systems.
• Take ownership of HR Operations queries and system-related issues, managing them through to resolution and escalating appropriately where specialist input or technical support is required.
• Flexibly support across a range of queries including benefits, contracts, processes, data and reporting, HRIS user queries, learning and development.
• Collaborate with wider People and Culture team including developing relationships with M&A Lead, integration teams and HRBPs.
• Develop strong working knowledge of HR systems including HiBob HRIS, the Flexible Benefits Portal and the HR ticketing system, acting as a confident first point of support for users and process queries.
• Support the development, testing and implementation of HR workflows across core systems, helping to ensure processes are efficient, scalable and easy to follow.
• Identify opportunities to automate repeatable tasks and reduce manual administration, supporting a more agile way of working within HR Operations.
• Maintain accurate HR data and process documentation, ensuring workflows are clear, compliant and consistently followed.
• Gain a thorough understanding of the acquiring business’s payroll and pension processes and providers and assist with the M&A integration plans.
• Use data, analytics, ticket trends and colleague feedback to identify recurring issues and recommend practical improvements, supporting the HR Operations Lead with reporting to the wider business.
• With support of the wider team, transition additional ER/1st line ER activities into the HR Operations team to support HRBPs as a key stakeholder.
• Champion delivery excellence by proactively suggesting improvements, challenging inefficient processes and supporting the adoption of new ways of working.

Requirements

• Prior experience in an HR Co-ordinator, HR Administrator or HR Operations role.
• Confident using HR systems, ticketing tools and workflow platforms, with the ability to learn new systems quickly and support others to use them effectively.
• Strong problem-solving skills, with experience investigating issues, identifying root causes and following through to resolution.
• Comfortable building or improving workflows, automating repeatable tasks and documenting new processes.
• Proactive and curious, with a continuous improvement mindset and the confidence to suggest better ways of working.
• Strong understanding of HR best practices and current regulations.
• CIPD qualification or equivalent is desirable.
• A desire to work with other HR professionals, focusing on operations, systems, process documentation, people analytics and compliance.
• Ability to manage multiple projects and priorities simultaneously.
• Experience in mergers and acquisitions or employee relations is desirable.

Benefits

• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
• Auto enrolment into our excellent pension scheme (5% employer matched contribution).
• Flex-benefits
• A range of flexible benefits to choose from, that are most important to you.
• Group Life Assurance cover
• a massive X4 of salary.
• 3 months Maternity, Paternity & Adoption leave all fully paid.
• Professional qualification study support relevant to your role and career.
• Perks at work
• amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme
• up to 5 days annually.