Lead and support the discovery, analysis, and optimisation of end-to-end business processes across Southern Water
Work closely with stakeholders, operational teams, and the Automation Centre of Excellence to identify improvement opportunities
Standardise processes, and enable automation and digital solutions
Take on more ownership of complex initiatives helping to shape best practice, influence stakeholders, and support the development of process excellence across the organisation

Experience in process analysis, business analysis, or continuous improvement
Strong experience in process mapping and optimisation using BPMN 2.0
Ability to support or lead process discovery, workshops, and stakeholder engagement
Strong analytical skills, with the ability to identify inefficiencies, risks, and improvement opportunities
Experience interpreting process data, KPIs, and operational performance
Ability to produce clear, structured documentation (process maps, SOPs, artefacts)
Awareness of automation and digitisation opportunities within processes
Experience with process mapping tools (ARIS)
Lean Six Sigma (Yellow / Green / Black Belt)
Desirable
BCS or IIBA Business Analysis qualifications
Desirable
Experience coaching or supporting junior analysts
Desirable
Exposure to automation tools (Power Automate, RPA, Alteryx)
Desirable
Understanding of regulated environments and compliance requirements
Desirable
Interest in process optimisation, digital transformation, and automation
Desirable

Process Analyst

Key skills