Quality Assurance Analyst

Role Overview

• Conduct regular quality audits on Sales and Onboarding calls.
• Provide detailed quality monitoring scorecards and actionable feedback.
• Deliver coaching sessions to improve operational performance.
• Document coaching sessions, ensuring accountability and corrective action implementation.
• Prepare and maintain reports to track quality trends and team productivity.
• Collaborate with internal stakeholders to maintain consistent QA standards.
• Assist in refining sales and onboarding strategies through quality insights.

Requirements

• At least 1-3 years of Experience in Quality Assurance Management, or Elements of QA in their past roles.
• Sales experience and familiarity with sales performance metrics.
• Understanding of Outsourced Doers' product offerings (training provided).
• Knowledge of lead generation, digital marketing tools, social media platforms, and SEO best practices is a plus.
• Proficiency in CRM software, Google Workspace, and Google Docs.
• Strong interpersonal, communication, and negotiation skills.
• Excellent analytical skills with a high attention to detail.
• Ability to provide constructive coaching and influence positive change.
• Ability to work autonomously and drive results.
• Strong Adaptability, problem-solving skills, and emotional intelligence.

Benefits

• Flexible Work Environment: Enjoy the freedom of working remotely.
• Growth Opportunities: Be part of an agile, rapidly growing company with endless opportunities for career advancement.
• Global Impact: Be part of a team that supports entrepreneurs worldwide.
• Rewarding Environment: Competitive salary, collaborative culture, and professional development opportunities.