Setting and delivering an integrated communications strategy that strengthens our reputation as a commercial bank with a leading role in helping Britain prosper
Providing strategic counsel on complex and sensitive reputational issues, anticipating risks and finding opportunities
Leading high-impact campaigns that bring together media, social media, public affairs and internal communications
Partnering closely with senior business leaders to ensure communications drive commercial outcomes
Articulating clear, compelling storytelling about the role our clients play across UK sectors and regions – highlighting their impact on local economies, jobs and growth
Translating business strategy and cultural change into engaging internal communications programmes
Inspiring and enabling teams and agency partners to deliver high-quality, creative communications activity

3-5 years’ experience in senior communications roles, ideally in financial services or a related sector
A strong track record of delivering integrated, multi-channel communications strategies
High-quality judgement and experience handling complex reputational issues
Excellent business partnering skills, with the ability to influence and challenge senior collaborators
Deep understanding of media, public affairs, digital and employee communications channels
Strong storytelling capability – able to translate complex content into clear, engaging narratives
A collaborative attitude, with experience leading matrix teams and working with different communications channels
A focus on outcomes, with the ability to align communications to measurable business impact
A curious mindset and proven experience of responsibly employing AI to drive efficiency and enhance creativity.
A natural leader and coach, building capability and confidence in others
Commercially aware, with strong understanding of the UK economic and regional business landscape

Head of Communications – Commercial Banking Business Partnering

Key skills