Optimize end-to-end logistics and reverse logistics operations, ensuring efficiency, service levels, and continuous improvement
Manage relationships with carriers and strategic partners, lead negotiations, and ensure performance and SLA compliance
Act as a consultative partner across the full order-to-delivery cycle, anticipating risks and implementing structural solutions
Conduct root cause analyses (RCA) on critical incidents, leading action plans and alignments with internal and external stakeholders
Develop, monitor, and evolve KPIs and dashboards, supporting strategic decisions and promoting a data-driven culture in operations

Solid experience in logistics operations, transportation, and reverse logistics with a strategic focus
Strong knowledge of supply chain, FTL/LTL operations, performance management, and logistics metrics
Experience with advanced data analysis, continuous improvement (Lean, Six Sigma or similar), and KPI management
Advanced Excel skills and preferably experience with BI tools (Power BI or similar)
Analytical profile, influential communication, systemic thinking, and the ability to lead initiatives and projects autonomously
High school diploma (mandatory)
University degree in Production Engineering, Logistics, Business Administration, or related fields

Senior Logistics Operations Analyst

Key skills