About this role

Analyzes, plans, and implements moderately complex operational process improvement needs
Acts as a re-engineering consultant to other transformation teams in methods, techniques, and tools
Works closely with Lean Six Sigma Black Belts and CX teams to document existing processes
Conducts a thorough gap analysis to identify inefficiencies and suggesting improvements
Writes and maintains clear, concise, and standardized Standard Operating Procedures (SOPs)
Conducts periodic reviews and validations of process documentation to ensure compliance with operational standards
Collaborates with the training department to align training materials with documented processes
Creates and maintains documentation templates, tools, and resources

Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in STEM, business administration, or healthcare preferred
Green Belt Certification required
Five or more years of organizational change consulting experience
Experience working with business re-engineering processes and the technology industry
Proven experience in process mapping, SOP development, or documentation in complex environments
Experience working with re-engineering tools, methods, and techniques
Strong writing skills and attention to detail
Proficiency in facilitating meetings with Microsoft Office tools

Business Process Consultant, Green Belt

Key skills