Own the technical relationship with assigned accounts from onboarding through adoption and expansion.
Proactively engage with client-side technical stakeholders to understand their infrastructure, digital transformation goals, and success metrics.
Lead technical workshops and deep-dive architecture sessions to align Insider solutions with client business objectives.
Run pilots and proof-of-concept (PoC) initiatives to demonstrate business value and drive successful production rollouts.
Troubleshoot and resolve technical issues during implementation and ongoing use, in close collaboration with internal engineering and product teams.
Escalate and manage technical blockers efficiently, facilitating solutions by leveraging cross-functional expertise.
Advocate for customer needs and business use cases within the Insider product team.
Share best practices to guide long-term customer strategy and help them maximize the impact of Insider solutions.

Proven experience in complex technical solution design, system architecture, or implementation of SaaS platforms.
Proven ability to build trusted relationships with senior IT leaders and influence technical decision-making in large or strategic client accounts.
Strong project and stakeholder management skills, including experience with pilots, proof of concepts, and scalable deployments.
Technical knowledge with cloud infrastructure, hybrid systems, and system integration best practices.
Knowledge of one or more of the following technologies: JavaScript, HTML, CSS, REST APIs, XML, database technologies.
Experience with marketing technologies, SaaS platforms, mobile applications, or API integrations is strongly preferred.
Familiarity with webhooks, CDPs, or personalization engines is a plus.
Excellent communication skills, both written and verbal, with the ability to translate complex technical ideas into actionable business solutions.

a chance to work in an international, diverse, and inclusive environment,
**“Tech Talks” **with famous and groundbreaking people from the software world,
to be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google,
access and opportunity to gain a** limitless network all over the globe**
access to many hard and soft skills pieces of training to help you improve and challenge yourself,
access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
space to share your skills through training sessions and workshops if you wish. Sharing is caring!
fun with the occasional team activities!
No Dress Code!

Solutions Architect

Key skills