Answer and route incoming calls from the Homeward main line from 8 AM to 8 PM in all active markets.
During normal business hours, route calls to the appropriate team member.
During evening and weekend shifts, handle calls as needed to get the customer answers while other team members are out of the office.
Become an expert in all Homeward processes to be able to support agents and customers.
Review incoming contracts to ensure accuracy and work with agents to correct any items needed while providing excellent service.
Log detailed and accurate notes, and keep systems and records up to date.
Review & Sign all incoming contracts and amendments.

1+ years real estate, mortgage, or prop-tech experience preferred
Call center or customer service experience preferred
Exceptional organizational skills
Impeccable written and verbal communication skills
Strong time-management and project management skills
An intrinsic desire to serve customers and provide a delightful, seamless experience
Keen attention to detail
Ability to remain calm and focused under pressure
Strong ability to read and understand contracts and Homeward offer instructions for states assigned.
Proficient understanding of Salesforce to providing necessary support for contract management.
Proficient in e-signature programs such as Docusign, Authentisign, and dotloop

Real Estate Transaction Support Specialist

Key skills