Customer Care and Sales Advisor I

Role Overview

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• Perform entry-level sales and support tasks within a designated region or business area
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication
• Actively listen and ask questions to understand customer needs, showing empathy and respect
• Handle a variety of customer-facing duties, including:
• Addressing requests to disconnect or remove services
• Providing billing and pricing information
• Resolving standard issues remotely or educating customers on resolution steps
• Scheduling service appointments when remote resolution isn’t possible
• Arranging product returns or exchanges
• Managing add/change/delete requests in hosted platforms
• Use effective telephone-based selling skills to:
• Build rapport and identify customer issues
• Offer creative solutions and explain product/service benefits
• Negotiate household spend and upsell additional services
• Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts to ensure consistent communication
• Assist with special projects as assigned

Requirements

• High School Diploma or GED
• Ability to ask fact-finding questions to identify solutions aligned with customer needs
• Demonstrated patience and professionalism in all customer interactions
• Working knowledge of Cable One products and services
• Strong communication and active listening skills
• Ability to remain composed and empathetic in high-pressure situations
• Ability to sit for extended periods, use hands, talk, and hear
• May be required to lift up to 10 pounds

Benefits

• Health from Day One: Medical, dental, and vision plans start immediately
• Protect What Matters: Life insurance for you and your loved ones
• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
• Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
• Extra Peace of Mind: Group legal plan and identity theft protection
• Learn & Earn: Tuition reimbursement up to $5,250 in your first year
• Give Back: Participate in community support programs across the U.S.
• Celebrate Wins: Recognition and awards programs highlight your achievements
• Grow Your Career: Clear advancement opportunities
• Team Vibes: Collaborative work environment where ideas and teamwork thrive