Senior Commercial Account Manager

Role Overview

• Deliver client revenues in line with company forecasts
• Build and manage close relationships with the allocated Light & Wonder (L&W) clients
• Manage multiple clients in a professional and organized manner
• Complete regular client review meetings
• Create and manage backlogs of client requirements
• Keep clients up to date with L&W documentation
• Ensure clients are taking maximum advantage of the L&W portfolio which includes proprietary content and aggregated partner studios (SPARK & POWER)
• Optimize L&W games launch cadence, priority, and placement on client sites
• Collaborate with external and internal marketing teams to deliver marketing materials and digital assets
• Be able to lead QBR presentations with customers and present with gravitas
• Establish trust and relationships with key client influencers and decision makers
• Work with clients to compile data and insights on L&W product performance versus that of competitors, the effects of targeted campaigns and promotions
• Up-sell the existing clients for new products and premium offerings
• Work with them to broaden the L&W product footprint within their business
• Liaise with the L&W Product team as well as other internal departments to effectively respond to clients’ inquiries and concerns, and to communicate feedback on client requirements, preferences and valued-added features
• Driving the business strategy with impressive results
• Mastering LnW internal protocols and operating with high levels of efficiency within the role, coaching and supporting new team members

Requirements

• University degree in Commerce or Business Administration or equivalent relevant experience
• A minimum of 5 years of experience as an account manager / commercial manager across any relevant online (digital) industry and sector
• Experience supporting key accounts and a proven track record in growing an existing business portfolio and in achieving, and exceeding, established revenue targets
• A record of developing strong working relationships with executives, peers, and associates
• Experience within the iGaming industry and commercial space is preferred
• Excellent communication skills
• Ability to work independently, and possess strong organizational and time management skills
• Proven competence in negotiating
• Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms
• Tech savvy and customer service oriented
• Professional, resourceful, patient, and tactful in handling customer inquiries and negotiations
• Enthusiasm and leadership
• A strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment
• Proficient in MS Office (Word, Excel and PowerPoint)
• Experience drafting proposals and presenting in front of clients is ideal

Tech Stack

• Spark

Benefits

• Competitive benefits
• Open and supportive environment
• Modern and exciting workplace
• Opportunity to interact with global teams
• Possibility to switch teams and projects
• Exciting projects with opportunities for creating positive change to our game engineering ecosystem
• Stunning work location
• Flexible working