Group Product Manager, Client Services

Role Overview

• The client services product surface: enrollment, eligibility, payer configuration, and employer-facing experience
• One PM (Enrollment & Eligibility) — you will manage, develop, and hold accountable
• Long-term eligibility platform scalability — investments that unlock enrollment growth at scale, not just point fixes
• Enrollment funnel instrumentation and optimization — a member-centric view of where activation breaks down across landing pages, eligibility verification, and onboarding flows, with a clear plan to improve it
• Custom products and services for key clients — partner with Client Services and Growth to understand commercial priorities, develop a clear framework for how to evaluate, prioritize, and execute against them in partnership with core product and engineering teams
• A triage and prioritization framework for custom client requests — evaluate against platform leverage, sequence against core roadmap, route to the right owner, and communicate decisions back to Client Services and Growth with clarity
• Forward-deployed product work where needed — you will spend meaningful time embedded with client-facing teams, on client calls, and in RFP processes where product depth matters
• Translation of employer, payer, and client requirements into member-first product decisions — build strong partnerships with clients and client-facing teams, while ensuring B2B pressure does not override member need
• Partnership with Benefits Experience and Care Delivery on downstream activation and messaging surfaces

Requirements

• 7+ years in product, with meaningful time in health benefits, payer systems, or a complex B2B2C environment — eligibility and enrollment fluency is the highest bar for this role
• Deep understanding of how benefits data flows — from employer configuration through eligibility verification through member activation — and where it breaks
• Experience in a forward-deployed or client-embedded product capacity — you are comfortable owning the product relationship with external stakeholders, not just internal ones
• Experience managing or mentoring PMs — you know how to develop product talent, not just do the work yourself
• Strong data skills: funnel instrumentation, activation analysis, communicating outcomes to client success, growth, and executive stakeholders
• Experience navigating custom client work in a scaled product org — you know how to evaluate one-off requests against platform leverage, say no when it matters, and find the path that serves both the client and the core product
• Familiarity with AI-assisted product development — you have used LLM or agentic tools in your product workflow and understand their application to enrollment and eligibility surfaces
• High ownership: you operate like a founder on your surface, push through ambiguity, and do not wait for direction
• Member empathy that holds even when client pressure is loud and urgent.

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting