IT Process Engineer

Role Overview

• Contributes to the strategic vision and serves as a senior technical leader in IT service management processes.
• Leads and delivers medium
• to large-scale strategic initiatives.
• Facilitates cross-functional efforts to evaluate, design, and implement new tools and workflows.
• Provides strategic direction and thought leadership.
• Acts as a subject matter expert in IT service management strategies and governance.
• Performs key leadership roles including Problem Manager, Change Manager, and Process Architect.

Requirements

• Degree in Computer Science or a related field.
• Four years of experience providing Tier I–III IT support within operations.
• Demonstrates a strong understanding of IT infrastructure management, including Change, Configuration, and Problem Management.

Tech Stack

• ITSM

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• Comprehensive benefits.