Key skills
AzureCommunicationTime ManagementCollaboration
About this role
Role Overview
- Provide Level 1 and 2 technical support/administration for multiple client environments
- Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
- Periodic onsite visits to client sites
- Provide continual improvement recommendations
- Maintain accurate records and ensure documentation is up to date
- Assist with senior project work from time to time.
Requirements
- Prior MSP experience
- Windows, AD, O365, Azure, Outlook/Exchange,/HyperV, Intune, Backup & DR, Networking, (obviously don't need all
- training provided!)
- Experience working with ticketing and monitoring tools
- Very strong interpersonal and communication skills
- written and verbal
- A friendly, positive, and customer-driven attitude
- Effectively multitask and manage competing priorities
- Team player
- ready to contribute whatever it takes or play any role on a team to get the job done
- Excellent time management & organisational skills
- Enjoys a fast-paced environment and is comfortable with change
- Working knowledge of help desk software, databases, and remote control.
- Any networking experience is favourable
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Proficiency in English.
Tech Stack
- Azure
Benefits
- Equipments: Candidate own equipment
- Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
- Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
- Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.