Serve as the primary liaison between the company and assigned customer accounts.
Manage customer relationships and coordinate order fulfillment.
Maintain accurate forecasts and support quotation activities.
Resolve customer inquiries while collaborating with Sales, Operations, Engineering, Planning, Quality, and Finance.
Ensure accurate order processing and timely issue resolution.
Initiate customer concurrence requests and manage RMA process.
Process engineering-related orders and maintain customer forecasts.
Generate and distribute reporting and documentation to maintain compliance.

Associate's degree in Business Administration, Supply Chain, Marketing, or related field, or equivalent work experience.
Minimum of 5 years of experience in customer service, account management, inside sales, or order management within a manufacturing environment.
Experience working with ERP systems (Syspro preferred).
Strong Microsoft Office proficiency, particularly Excel.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Ability to prioritize multiple projects while meeting deadlines.
Demonstrated problem-solving and customer relationship management skills.
Bachelor's degree in Business, Supply Chain Management, or related discipline (preferred).
Experience supporting OEM or industrial manufacturing customers (preferred).
Experience with forecasting and production planning (preferred).
Familiarity with export documentation and international shipping requirements (preferred).

Remote eligible, but preference given to candidates located near one of our facilities (Raynham, MA; Houston, TX; Newark, NY)

Account Manager

Key skills