Help design and improve the operating rhythms that connect Product, Engineering, Quality, Marketing, Support, Partnerships, and IT/DevOps.
Design clear intake processes for requests, projects, and cross-functional initiatives.
Create repeatable handoff systems between departments.
Improve release readiness and launch coordination.
Help define ownership, next steps, blockers, and communication pathways for active projects.
Support retrospectives and follow-through after major releases, projects, or operational changes.
Create documentation that helps a remote team operate with less reliance on verbal handoff.
Partner closely with the Director of Product to strengthen how product and engineering work is tracked, connected, and communicated across the company.
Improve the way internal communication and work systems connect.
Create clearer visibility into project status, blockers, and release readiness.
Support product and engineering operating cadences.
Ensure Support, Marketing, Partnerships, and Documentation have the information they need before launches.
Build systems that allow technical work to translate into clear cross-functional updates.

5+ years of experience in technical program management, product operations, engineering operations, business operations, automation, or a similar cross-functional role
Experience working inside a software product company
Experience working remotely
Hands-on technical ability with scripting, APIs, automations, or AI-assisted workflows
Experience building or implementing internal tools, automations, or LLM-based workflows
Strong written communication skills, especially in a remote environment
Ability to create clarity across multiple workstreams without adding unnecessary bureaucracy
Sound judgment about when to escalate, when to solve directly, and when to simplify
A bias toward follow-through, documentation, and closing loops
Comfort working in a small company where people wear multiple hats
Enthusiasm for joining a small team entering its next stage of growth and helping build the systems that make that growth possible
Possess an active Visa for an in-person interview in the USA if needed

Head of Operations – Automation

Key skills