Field Ops Supervisor – HVAC

Role Overview

• Assist the Service Manager with oversight of all HVAC field personnel for MSS in your assigned region/office.
• Support the coordination team for your assigned region/office HVAC service.
• Support in the interviewing of new technical field staff along with the Service Manager.
• Lead and guide all HVAC Service field staff in your assigned region/office, working closely with the Service Manager.
• Lead QA/QC for field performance and customer satisfaction of MSS service work.
• Work closely with the HVAC Service Manager and Dispatch team to organize and schedule resources to meet service work requirements surrounding both PM visits and service call/repair needs.
• Promote a safe and collaborative work environment within your assigned region/office HVAC service team and support other divisions as needed.
• Coordinate with the Service Manager and dispatch team regarding Manpower needs (short and long-term) and skill set development.
• Support the training needs for HVAC service in your assigned region/office.
• Work with Service Manager and division leadership to monitor, revise, and implement processes and procedures.
• Assist with supporting new processes and policies to increase efficiency, effectiveness, and employee satisfaction.
• Solve, coach, and train field staff through complex service-related problems. This may be day-to-day in the field or bringing members into the office.
• Working with management to focus on immediate needs and discuss long-term.
• Liaison and point of escalation for customers.
• Partner with sales staff to provide technical support for new opportunities.
• Promote a safety-focused culture.
• Perform safety talks and training for HVAC service in your assigned region/office.
• Perform job site safety walks and assessments as required.
• Maintain, enforce, and provide feedback on the MSS tool tracking program. Tool inventory, Hilti assist, etc.
• Ensure required time entry, documentation/paperwork is completed and turned in daily.
• Work with the Service Manager on performance reviews for your assigned region/office HVAC service field employees.
• This position will report directly to the Service Manager and will be an extension of the Service Manager when unavailable. They will work together with all field staff: have a plan to spend time with the staff equally, and still support their customers and chiller needs.
• They will support Sales as needed, lead & guide the technicians technically, and consistently strive to push the team forward in growth. This position will be 75% billable and 25% unbillable but can be flexible if needed.
• Other such duties and responsibilities as assigned by the Company from time to time.

Requirements

• Minimum of 10 years experience in HVAC service (commercial, healthcare, industrial)
• Proven leadership record
• Ability to effectively communicate with all levels of the organization
• Ability to take initiative and achieve results
• Valid drivers license and acceptable driving record required
• Must successfully pass a background check & drug test
• High School Diploma or Equivalent preferred

Benefits

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan