Design and support scalable IT solutions, including SSO expansion, onboarding and offboarding automation, and other global automation initiatives
Support and maintain core IT infrastructure while contributing to a strong security posture
Handle Level 1 and Level 2 IT tickets for the US, EMEA, and Philippines regions
Provide onsite IT support at the India HQ during afternoon hours
Support onboarding and offboarding processes across US, EMEA, and PH including IT Orientation Calls Mondays.
Perform system migrations and tool transitions as needed
Use Celigo’s integrator.io platform to automate internal IT workflows
Build self-service solutions to reduce ticket volume and improve employee experience
Create and maintain clear IT documentation and runbooks to support global teams and reduce repeat issues
Partner cross-functionally to improve efficiency and IT service delivery
Act as a regional bridge between global IT teams by ensuring consistent processes, documentation, and handoffs across US, EMEA, PH, and India

B.E/B.Tech in Computer Science with 3 to 5 years of hands-on IT experience
Willing to work a later shift, approximately 1:30 PM to 10:30 PM IST
Experience administering Google Workspace and supporting Google tools
Familiarity with tools such as JAMF, Intune, MS Office, Zoom, Slack, LastPass, and Jira or JSM
Experience with security checks or audits, including CIS benchmarks
Hands-on experience with automation scripting and API-based workflows
Strong troubleshooting skills across macOS and Windows environments
Passion for technology with a proactive, self-driven approach
Clear communicator with strong interpersonal skills
Organized, adaptable, and comfortable working in a fast-paced, global environment
Experience working with globally distributed teams and managing handoffs across time zones

Comprehensive health insurance coverage for employees and dependents
Generous leave benefits, including paid time off, wellness days, and parental leave
Recognition programs and career growth opportunities designed to help you thrive
Flexible, hybrid work culture that values autonomy, collaboration, and trust
Continuous learning and upskilling opportunities through internal training, mentorship, and global collaboration
Modern office spaces that promote connection, collaboration, and fun

Senior IT Systems Engineer

Key skills