Key skills
DNSDockerGrafanaITSMKubernetesLinuxPythonServiceNowSplunkVMwareShellJira
About this role
Role Overview
- Provide L2 operational support for non‑production mobile/network infrastructure
- Support containerized and virtualized platforms used for network functions
- Perform environment setup, reset, recovery, and troubleshooting activities
- Monitor infrastructure health and handle incidents within SLAs
- Coordinate with onsite NPE and testing teams to ensure environment readiness
- Perform initial RCA and escalate complex issues to L3 teams
Requirements
- 8–10 years of experience in infrastructure or platform support roles
- Experience supporting telecom or mobile network environments
- Hands-on experience with container technologies such as Docker and Kubernetes (or equivalent)
- Experience with virtualization platforms such as VMware, KVM, or similar
- Hands-on Linux system administration skills
- Good understanding of networking fundamentals, including IP, DNS, and routing basics
- Experience working with monitoring and observability tools such as Grafana, ELK, or Splunk
- Experience using ITSM tools such as ServiceNow or Jira for incident and service management
- Nice-to-have: Exposure to RAN, Core, Transport, or service testing environments
- Basic knowledge of automation or scripting using Shell or Python
- Experience working in onsite–offshore delivery models
- Exposure to large-scale production or telecom infrastructure environments
Tech Stack
- DNS
- Docker
- Grafana
- ITSM
- Kubernetes
- Linux
- Python
- ServiceNow
- Splunk
- VMware