About this role

Responsible for servicing loan customers by phone, email, chat and other forms of communication
Following up with customers & sales reps to communicate the status of their application
Compiling the appropriate documents to complete the loan
Ensuring loans are signed by customers in a timely manner
Updating the system on the status of the application and any issues
Handling routine, standard, repetitive administrative and reporting duties as assigned
Documenting current processes and recommending improvements
Processing opportunities, non-instant approvals and supporting requests

Associate or bachelor’s Degree and/or equivalent work experience
Demonstrated ability to overcome objections, negotiate positive outcomes and present positive image of the company
Excellent verbal and written communication skills
Strong computer/data entry skills
Ability to work independently and be pro-active, detail oriented, and well-organized
Bilingual (Spanish) is a nice-to-have qualification

Consumer Finance Associate Specialist

Key skills