Senior Manager, Enterprise Innovation – Product Engineering and Management

Role Overview

• Owns complex, enterprise-wide change initiatives that deliver measurable value across affordability, experience, and quality.
• Designs and leads comprehensive change management strategies for large-scale, enterprise-wide transformation programs, spanning stakeholder alignment, communications architecture, readiness assessments, and resistance mitigation.
• Owns change impact analyses across people, process, and technology dimensions; develops and executes enablement plans that drive adoption at scale.
• Serves as the organizational change authority for 8 to 12 concurrent strategic initiatives, ensuring structured delivery from discovery through value realization.
• Leads change champion networks across clinical, operational, and administrative functions; builds change capability throughout the organization.
• Applies recognized change frameworks (Prosci/ADKAR, Kotter, McKinsey Influence Model) and tailors them to the health plan context.
• Leads end-to-end value-stream mapping exercises across member, provider, and operational domains identifying waste, handoff failures, and latent value opportunities.
• Translates VSM findings into redesigned future-state workflows, operational models, and implementation roadmaps with quantified efficiency and cost impact.
• Applies Lean, Six Sigma, and systems engineering methodologies to eliminate non-value-added activity and improve throughput across care delivery and administrative processes.
• Establishes process governance mechanisms and control plans to sustain improvements post-implementation.
• Owns program delivery for flagship transformation initiatives: develops integrated project plans, governance structures, risk registers, and decision frameworks.
• Develops robust business cases, ROI models, and cost/benefit analyses aligned to enterprise strategic priorities.
• Drives alignment between initiative roadmaps and enterprise capacity planning to ensure sequencing and resource sustainability.
• Partners with senior leadership to cascade organizational objectives and key results into initiative-level metrics, ensuring every transformation effort connects to enterprise strategic outcomes.

Requirements

• Bachelor's degree in Industrial & Systems Engineering, Business Administration, Healthcare Management, or related field
• 8+ years of progressive experience in healthcare transformation, strategy execution, management consulting, or health plan operations.
• Master's degree (MBA, MHA, MPH, MS-ISE, or equivalent) from an accredited program preferred.
• Certifications valued: PMP, Prosci ADKAR, Lean Six Sigma Black Belt, CPHQ, FACHE, or equivalent.
• Advanced proficiency in Excel, PowerPoint; strong working knowledge of Python or R, SQL, and data visualization platforms (Tableau, Power BI).
• Demonstrated track record of leading enterprise-wide change management programs, including stakeholder engagement, communications strategy, and adoption measurement for initiatives affecting 500+ employees.
• Expert-level process mapping and systems design tools: Lucidchart, Miro, Visio, or equivalent.
• Fluency in Agile, Lean, Design Thinking, Systems Engineering, and Program Management frameworks and the judgment to apply the right lens to the right problem.
• Familiarity with healthcare data environments: claims, eligibility, clinical, and pharmacy data; experience with interoperability standards (HL7, FHIR) a plus.
• Working knowledge of AI/ML application in health plan contexts (risk stratification, care gap identification, NLP for claims) and responsible AI principles.

Tech Stack

• PMP
• Python
• SQL
• Tableau

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities