Configure administrative platforms for new and existing clients, including validation and issue resolution prior to production go‑live
Proactively communicate risks, issues, and delays, and maintain clear documentation of status, decisions, and impacts
Collaborate with team members and matrix partners to deliver commitments and build strong working relationships
Apply working knowledge of end‑to‑end implementation and maintenance processes to improve procedures, controls, and overall operational efficiency
Identify and recommend opportunities to streamline workflows, reduce rework, and support best practices
Support team skill development and knowledge sharing through collaboration and peer mentoring
Support departmental and enterprise initiatives, including process enhancements and change management efforts
Demonstrate proficiency in core competencies, incorporating feedback to strengthen technical execution and performance

High school diploma or GED
required; bachelor’s degree
preferred
Experience with Supplemental Health plan design and implementation, including platform configuration, testing and documentation, in a regulated environment
preferred
Demonstrated proficiency using system-based applications and Microsoft Office Suite tools
required
Ability to consistently perform high quality, accurate data entry in a fast‑paced, transactional environment
highly preferred
Strong verbal and written communication and organizational skills, with the ability to interact effectively across levels and functions – required
Ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment
required
Strong analytical and problem-solving skills
required
Ability to work independently and comply with the company code of conduct – preferred
Occasional schedule flexibility to support client deliverables, production deployments/go-lives, or time-sensitive issue resolution
required

Senior Analyst – Plan Automation

Key skills