Order Management & Issue Resolution: Process order modifications, change requests, delivery updates, and post‑booking corrections in the ERP system (e.g., SAP).
Investigate and resolve issues related to shipping delays, pricing discrepancies, material shortages, mis‑ships, or product configuration concerns.
Customer & Sales Support: Serve as the primary point of contact for questions that arise after order entry, including order status, delivery milestones, and invoice-related concerns.
Fulfillment & Coordination: Monitor order progress from booking through shipment and delivery; proactively identify risks or delays.
Documentation, Systems & Compliance: Maintain accurate order files, customer communications, and fulfillment documentation.

High School Diploma or GED
2+ years of experience in customer service, order management, post‑sales support, or supply chain operations
Strong problem‑solving skills and ability to navigate complex issues involving multiple stakeholders.
Proficiency with ERP systems (SAP strongly preferred).
Excellent communication skills with the ability to manage customer expectations professionally.
High attention to detail with strong organizational and multitasking abilities.
Ability to work efficiently in a fast‑paced, cross‑functional environment.

Health Care Benefits : Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

Sales Support Coordinator

Key skills