Revenue Operations Associate

Role Overview

• Maintain a proactive learning posture toward emerging generative AI tools and revenue technologies. Translate new AI features and platform updates into actionable, team-ready practices.
• Implement productivity-enhancing AI, exploring and implementing workflows to automate routine data entry, meeting summarization, and task tracking
• Support the SVP in developing client-facing proposals, including drafting proposal language and tailoring supporting materials to individual client needs
• Coordinate across internal teams to gather research, pricing, and scope inputs needed to bring proposals to completion
• Maintain accurate and up-to-date records of proposal activity, account details, and opportunity status in ChurnZero, ensuring the SVP has a clear and current view of the pipeline at all times
• Help move clients through the revenue cycle by tracking follow-up touchpoints, flagging stalled opportunities, and supporting the preparation of materials for renewal and expansion conversations
• Assist in developing and maintaining a library of reusable proposal templates and collateral that the broader revenue team can draw from
• Support the day-to-day administration of ChurnZero, Gravity Research's client engagement platform, including setting up new infrastructure to support our revenue team’s Chief of Staff in revenue forecasting and tracking client health
• Monitor client engagement data within ChurnZero and flag activity trends to the SVP and CRO
• Manage the SVP's calendar with a high degree of judgment and attention to client relationship dynamics, including scheduling client meetings, internal check-ins, and follow-up touchpoints across a portfolio of Fortune 500 accounts
• Coordinate client meeting logistics, including preparing agendas, tracking action items, and ensuring follow-through
• Assist the SVP in executing strategic initiatives, translating direction into organized workplans and follow-up structures
• Support the development of internal materials, briefings, and client-facing collateral as needed
• Help manage cross-functional coordination on projects, keeping timelines on track and ensuring nothing falls through the cracks

Requirements

• 0-2 years of experience in a client services, operations, consulting, or professional services environment; internship experience counts
• Earned Bachelor’s Degree from an accredited college/university
• Exceptional organizational skills and attention to detail; you are someone who closes loops without being asked
• Fluency with AI-powered tools and technologies to improve productivity and workflows, coupled with a strong interest in staying current on emerging innovations relevant to revenue and client-facing teams
• Strong written communication; Gravity Research is a writing-forward organization and this role requires clear, polished output
• Comfort learning new software platforms quickly; prior experience with CRM tools is a plus but not required
• A proactive, low-ego orientation; this role requires close partnership with a senior leader and a collaborative team