Incident Response Business Analyst

Role Overview

• help peers work through the biggest, most impactful issues encountered
• deliver a top-notch product experience to clients
• reduce the frequency, duration, and impact of incidents
• have a broad understanding of technology stack, products, and clients
• be part of covering on-call rotations during evenings/weekends one out of every four weeks

Requirements

• Are committed to owning and solving impactful problems.
• Can quickly intake and communicate information to various audiences.
• Can stay calm, cool, and collected when the pressure is on.
• Are comfortable making decisions
• and knowing when to escalate
• without always having all the information.
• Are eager to learn about a wide range of products and technologies.

Benefits

• using the best collaboration tools available
• technology-rich work environment that supports on-site and telecommuting positions