Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process
Provide consistent updates on funnel stages including delays and blockers
Proficiency in all additional internal/external technology tools utilized for the position

You are physically located in United States
1+ year of experience working in a metric or quota-driven environment
Dedicated to working within and improving the community you are part of
You are results driven with a proven track record of exceeding performance indicators
Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
You have strong technical skills and comfort with utilizing multiple technology platforms
A valid driver’s license and auto liability insurance

Comprehensive health, vision & dental insurance
Employer-sponsored 401k plan
Flexible vacation policy – take the time you need to recharge
We provide the equipment needed for the role
laptop, monitor, etc.
Monthly $100 work from home expense stipend for your WFH days
Mileage/gas reimbursement for your on-site days
Opportunity for rapid career progression with plenty of room for personal growth!

Bilingual Community Engagement Specialist – Weekends

Key skills