Define, implement, and continuously improve Cloud Ops KPls for the whole Matrix42 product portfolio.
Ensure KPls are trending positively in alignment with business objectives (availability, performance, cost efficiency, cloud gross margin, customer satisfaction).
Drive operational automation, standardization, and adoption of best practices (SRE, DevSecOps).
Build and maintain platform-agnostic stack building blocks to enable flexible deployment models across hyperscalers, private clouds, and on-premises data centers.
Establish a proactive Cloud incident management framework to reduce customer-impacting issues.
Own escalation metrics and ensure downward trend.
Partner with Customer Success and Support teams to accelerate resolution and assure timely root cause analysis.
Own Cloud cost management and margin optimization for the Matrix42 Cloud.
Implement FinOps practices to optimize resource consumption, vendor contracts, and scaling models.
Deliver flexible deployment models that support: Public Cloud (multi-tenant SaaS based on Microsoft Azure). Private Cloud with country-specific data residency. On-premises/customer data center deployments.

12+ years of experience in Cloud Operations and managing SaaS Infrastructures in multi-cloud scenarios.
Proven track record in managing SaaS cloud delivery at scale (preferably in Enterprise Service Management, ITSM, UEM etc).
Strong financial acumen in Cloud cost optimization & margin improvement.
Experience with CloudOps practices (SRE, FinOps, DevSecOps).
Demonstrated success in rolling out DevOps principles across multiple units including Engineering.
Proven experience in establishing observability frameworks across network, infrastructure, and application layers in multi-cloud environments (Azure, private cloud, data center).
Deep understanding of platform-agnostic cloud stack design and deployment building blocks.
Strong knowledge of data residency, compliance, and regulatory frameworks in Europe.
Excellent stakeholder management skills; ability to partner with Product, Engineering, Finance, and Customer Success.

Vice President – Cloud

Key skills