Customer Service Representative

Role Overview

• Manages agency main phone numbers by ensuring calls are directed appropriately.
• Coordinate and manage back-end agency admission & financial processes by entering client data and scheduling assessments.
• Manage the waiting area to ensure clients' needs are met and maintain the environment.
• Manages the scheduling of medical appointments and communicates effectively with medical staff.
• Exchanges record information as required, following legal standards.

Requirements

• High school diploma or higher
• Experience working in healthcare, preferably in front desk or financial departments.
• Must have a work history that demonstrates the understanding of a consumer-driven delivery system, accomplishment, punctuality and the ability to work well with colleagues.
• Must have strong communications skills along with the interpersonal skills to work effectively at all levels of the organization and its stakeholders.
• Must be computer literate.
• Ability to speak Spanish preferred.