Product Writer I

Role Overview

• Draft, edit, and publish basic help center content and release notes
• Work from internal specifications, SME interviews, and product testing to translate features into written guidance
• Contribute to templates and voice consistency in documentation
• Perform light HTML or CMS formatting as needed
• Capture and annotate screenshots
• Participate in documentation review cycles and incorporate feedback

Requirements

• 1+ years of experience in writing, editing, or documentation support
• Experience with help centers, customer support content, or SaaS product writing
• Exposure to union clients or political campaign environments highly preferred
• Bachelor’s degree in English, Communications, Technical Writing, or related field (preferred)

Benefits

• Comprehensive benefits package that supports your health, well-being and growth
• Pay is determined by location, skills, experience, and education