IT Engineering and Support Lead
Cape Town, Western Cape, South Africa
Full Time
1 hour ago
No Sponsorship
Key skills
LeadershipTeam Leadership
About this role
Role Overview
- Automate repetitive tasks to allow the team to focus on complex work
- Manage experienced helpdesk engineers and back office team
- Identify top contributors to helpdesk load and implement solutions
- Own the pipeline for automation and scripting
- Coach support team and manage project deliveries
Requirements
- Evidence of reducing a team's ticket volume
- Comfortable writing scripts that talk to APIs — Entra/Graph, ZenDesk, Intune, or similar
- Proven team leadership experience
- Ability to scope a project, communicate a timeline, and deliver it independently
- Experience in a global, remote-first environment
Benefits
- Commission & bonus opportunities
- Annual leave that increases with service + option to buy more
- Additional paid wellbeing days + annual wellbeing reward
- Christmas office shutdown (extra time off)
- Enhanced parental leave & family support policies
- Employee recognition & reward schemes
- Referral bonuses & long-service rewards