Senior Sales Development Representative – Specialist

Role Overview

• Act as a trusted consultant to pet parents, understanding their pet’s personality and non-negotiable needs to provide expert service recommendations.
• Manage inbound inquiries with speed and precision, guiding customers from initial interest to a confirmed booking on a single call.
• Execute the "close" by setting up customer accounts and completing reservations on behalf of the pet parent to ensure a friction-less experience.
• Maintain a deep knowledge of the curated network of pet resorts, walkers, groomers, and veterinary centers to provide authoritative advice.
• Meet and exceed KPIs focused on conversion rates and total bookings generated.
• Provide 8am–8pm coverage via a structured shift schedule to ensure every lead receives a timely response.

Requirements

• Onshore residency in Dallas, Denver, Boston, Portland, or Houston.
• Proven ability to work a flexible 40-hour weekly schedule including split shifts to cover the 8am–8pm window.
• Exceptional verbal communication skills with the ability to build immediate rapport and project authority.
• High empathy and a genuine passion for pet care—you treat every customer's pet like family.
• Natural "closer" instinct with the ability to guide people toward a decision with confidence.
• High level of organization and the ability to work effectively in a fast-paced startup environment.

Nice-to-Haves

• Previous experience in a closing role or high-volume sales environment.
• Proficiency with HubSpot CRM.
• Bilingual (English/Spanish) is a plus.

Benefits

🌎 Fully remote role with flexible working hours 🚀 Work with high-growth international companies 📈 Clear career progression to Account Executive and beyond 🎯 Performance-based bonuses and incentives 🤝 Direct hire with global clients (not outsourced) 🧠 Ongoing training, mentorship, and sales development support