Conducting customer identification and verification processes for both consumers and business customers to assess the risk profile of new/existing customers.
Ensure customers are following the company’s Know Your Customer (KYC) procedures by creating customer profiles.
Identify gaps in customer profile requiring further information.
Conducting investigative research of individuals, entities and/or events related to current or prospective customers.
Analyzing transaction data for patterns and anomalies using general reasoning and logic.
Verify customer identify documentation and perform EDD when necessary.
Monitor high-risk accounts and conduct periodic reviews based on risk assessment.
Investigate and escalate any suspicious activity or potential financial crime concerns identified during the CDD/EDD process.

Speak and write English fluently.
Experience with Microsoft Office and ability to obtain new user’s skills of other software applications.
Professional interpersonal, verbal, and written communication skills.
Strong analytical and research skills.
Attention to details.
Work under close to limited supervision on low-medium complexity projects or assignments.

Quality Analyst

Key skills