You'll play a hands-on role in helping law firms successfully adopt CORTO's software
You'll guide customers through setup, training, adoption and ongoing use
Own onboarding outcomes, adoption metrics and renewal health across your portfolio of customer firms
Onboard new customers and guide them through setup, training and early adoption
Build strong relationships with law firm accounts teams, practice managers, lawyers and key users
Help customers understand how to use CORTO’s software in a practical, day-to-day way
Support customers with workflows relating to matters, billing, invoicing, payments, reconciliations and accounts processes
Use your understanding of law firm finance operations to help customers improve efficiency, accuracy and confidence
Monitor customer health, adoption, engagement and satisfaction
Identify risks early and work proactively to improve customer outcomes
Run training sessions, check-ins, product walkthroughs and customer enablement activities
Work with sales, product, marketing and support teams to improve the customer experience
Capture customer feedback and translate it into useful insights for product and leadership teams
Maintain accurate customer records, success plans, notes and activity updates in CRM or customer success tools

3+ years' experience in client success or account management, with exposure to bookkeeping, accounting or legal billing workflows
Clear communication skills and the ability to explain processes in a calm, practical and helpful way
Strong problem-solving skills and the ability to guide customers through unfamiliar workflows
Confidence learning new software and helping others become comfortable using it.

Your work matters. We solve real world problems that improve and support local, everyday law firms.
Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
Work with a group of authentic, passionate people who love what they do.
Well-funded and global. CORTO is part of ATI Global – one of the largest international LegalTech companies.
Flexible and hybrid working. We engage, share, and collaborate on ideas and workflows.
Career and learning opportunities
we move fast and need smart people to get us where we're going. We are a scaling business and looking for people who want to grow with us.
Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events.
We value your well-being with additional time off, gym membership and other perks.
Fast-paced tech environment, if we don't disrupt ourselves someone else will do it!
Access to LEAP Home
a program unique to the ATI Group to support you in buying your primary residence.

Client Success Manager

Key skills