Handle inbound and outbound customer calls in a professional and courteous manner
Respond to customer inquiries, complaints, and service requests promptly and accurately
Provide information about products, services, policies, and procedures
Record customer interactions and update customer information in the CRM system
Resolve customer concerns efficiently or escalate complex issues to the relevant department
Follow up on customer requests to ensure timely resolution
Meet established performance metrics, including quality, productivity, and customer satisfaction targets
Maintain confidentiality of customer information and comply with company policies
Support customer engagement initiatives and contribute to continuous service improvement
Collaborate with internal teams to ensure a seamless customer experience

UAE National with a valid Family Book
High School Diploma, Diploma, or Bachelor's Degree
Previous customer service or call centre experience is an advantage
Strong verbal and written communication skills in Arabic and English
Ability to work in a fast-paced environment and manage multiple tasks
Flexible to work shifts, weekends, and public holidays as assigned by management

Call Center Agent

Key skills