Key skills
CRMCustomer Success
About this role
Role Overview
- Build and maintain strong, long-term relationships with customer stakeholders
- Drive customer retention, satisfaction, and loyalty through proactive engagement
- Gather and analyze customer feedback to improve service delivery
- Identify risks to customer success and implement mitigation strategies
- Collaborate cross-functionally to ensure seamless customer experience
- Support growth by expanding customer adoption of products and services
Requirements
- Bachelor’s degree or equivalent, relevant work experience
- Minimum 5 years of experience managing customer relationships and driving retention within public or academic library systems
- At least 2+ years of experience using CRM systems in a customer-facing environment
- Ability to manage multiple customer accounts simultaneously
Benefits
- Flexible work arrangements
- Professional development