Salesforce Developer

Role Overview

• Performing development and configuration of custom Salesforce Lightning Web components, OmniScripts, Data Mappers, and Integration Procedures at the direction of the Government.
• Configuring Salesforce page layouts, record types, and field configurations to optimize user experience and information accessibility.
• Configuring and activating Salesforce Flow automations to streamline business processes and enhance user productivity as directed by the Government.
• Performing development of custom Apex triggers, classes, and controllers to extend standard Salesforce functionality and meet specific business requirements as directed by the Government.
• Building and maintaining Salesforce reports, dashboards, and analytics based on Government-defined requirements to provide actionable insights on customer interactions and service metrics.
• Configuring Salesforce Service Cloud features to support the Government’s management of customer inquiries, track issue resolution, and maintain case histories.
• Performing integration tasks between Salesforce and external systems using APIs, Mulesoft, and other integration tools.
• Maintaining Salesforce security profiles, permission sets, and sharing rules IAW Government direction to ensure appropriate data access and compliance with security requirements.
• Configuring and deploying Salesforce email templates, automated notifications, and routing rules to facilitate timely communications.
• Performing development of custom Salesforce Screen Flows and surveys to collect strategic partner feedback and track satisfaction metrics.
• Configuring Salesforce Communities/Experience Cloud to facilitate collaboration between the PMO and strategic partners.
• Supporting the development and maintenance of Salesforce data models, objects, and relationships to support efficient storage and retrieval of cloud service information.
• Conducting Salesforce user acceptance testing and quality assurance for all new configurations and code before deployment.

Requirements

• Bachelors degree in Information Technology or a related field of study
• Five (5) years’ of relevant experience as Salesforce development, customer facing environment experience.
• Five years total experience with Agile development practices and Atlassian product suite, including custom Apex, lightning web components, and platform configuration.
• The ability to obtain, maintain and access classified information at the client level.
• Salesforce Platform Developer I.
• Knowledge and understanding of the tools, concepts, practices and procedures related to an IT help desk user support environment.
• Working knowledge utilizing service desk software tools and applications
• Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets
• Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues
• Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues
• Excellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff)
• Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner
• Ability to use tact in handling difficult individuals and/or situations
• Ability to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis support
• Highly organized with ability to multitask
• Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response
• Ability to effectively work both independently and in a team environment for the successful achievement of goals
• Ability to lift 25 pounds

Tech Stack

• Cloud

Benefits

• Medical
• Dental – Vision
• Company Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401(K) Immediate Vesting
• Professional Development Assistance
• Legal Aid Assistance Program
• Family Planning / Fertility Assistance
• Personal Time Off
• Observance of Federal Holidays