Develop and maintain strong relationships with accounts within a defined geographic sales region.
Drive commercial performance and identify opportunities for growth within the region.
Ensure partners receive consistent, high-quality support and service.
Responsible for both forecasting and delivery, against specific territory targets.
Manage and identify opportunities to increase the adoption of additional services (eg RMT/Insurance).
Manage the daily provision of the service to partners by maintaining the appropriate internal Ayvens resources.
Work with the relevant resources to maximise partner profitability in line with growth expectations.
Ensure the appropriate business processes evolve to support the operational & commercial goals of both the partner, their customers and Ayvens.
Build and develop relationships with key partner stakeholders to support the delivery of identified territory targets.
Bring leading-edge thinking and continuous improvement to add value to partner relationships and develop our mutual outcomes.
Undertake meeting cadence relative to the opportunity which the partner presents (Regular face to face with relevant virtual meetings as appropriate).

Demonstrate strong understanding of sales processes, customer dynamics, and field‑based commercial activity.
Show ability to develop trust, retain clients, and deepen engagement in a partner‑driven environment.
Understand how decisions impact revenue, margin, service delivery, and customer outcomes.
Show consistent success against KPIs, objectives, or performance targets.
Contribute to team goals, shares insights, and supports colleagues to ensure seamless partner & customer experience.
Communicate in a straightforward, honest, and clear manner, demonstrating accountability and an ability to work to deadlines.
Possess in‑depth knowledge of the tools, platforms, and services required to manage partner accounts effectively.
Balance collaboration with autonomy; able to self‑manage, prioritise, and deliver without close supervision.
Use data to identify trends, resolve issues, and inform commercial or service decisions.

Account Manager – Broker Partnerships

Key skills