CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients
Work in a team environment and contribute to the department and company goals
Keep precise and clear documentation of all email, fax, phone communications and follow-up activities
Enter and qualify new customer information into Salesforce.com and LIMS
Contact physicians and other medical personnel to obtain missing information required to complete the order entry process
Partner with the Clinical lab to ensure client information is correctly entered
Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
Achieve team and individual goals and monitor personal metrics
Use problem solving skills to resolve customer complaints and escalated situations

4 year college degree in Biological Sciences or similar discipline is preferred
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Solid experience using Microsoft Office is needed
Salesforce (CRM) experience is a plus
Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment
Bilingual English/Spanish is an asset.

Client Services Associate

Key skills