Coordinate daily order dispatch across all e-commerce fulfilment channels.
Monitor shipping schedules and service levels to ensure on-time delivery performance.
Coordinate carrier collections and warehouse dispatch activities.
Support operational planning during peak trading periods, promotions, and seasonal events.
Escalate capacity constraints, delays, and operational risks where required.
Serve as the day-to-day operational contact for carriers, freight providers, and logistics partners.
Monitor carrier performance and proactively identify service risks, delays, and recurring failures.
Ensure Customer Service teams and Account Managers are informed of customer-impacting issues, with clear resolution plans.
Support onboarding of new carriers and operational process improvements.
Monitor shipment visibility and tracking platforms.
Investigate delayed deliveries, failed shipments, and customer-impacting logistics issues.
Maintain accurate records of incidents, resolutions, and corrective actions.
Coordinate inbound deliveries with suppliers, carriers, and warehouse teams.
Produce regular operational and KPI reports.
Support month-end reporting, carrier reconciliations, supplier invoicing, client billing support, and logistics cost analysis.

2–4 years' experience in logistics, fulfilment, transportation, supply chain, or e-commerce operations.
Experience working with carriers, freight providers, or 3PL partners.
Strong organisational and coordination skills.
Experience using logistics systems (TMS, WMS, ERP, or similar).
Advanced Microsoft Excel capability, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis functions, reporting, and reconciliation of large data sets.
Excellent communication and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and numerical accuracy.
Experience within e-commerce, retail, distribution, or fulfilment operations (desirable).
Exposure to logistics KPI reporting and operational performance analysis (desirable).
Experience using AI tools to improve productivity, reporting, process automation, and operational efficiency (desirable).
Knowledge of continuous improvement methodologies (desirable).
Diploma or Degree in Logistics, Supply Chain, Business, Operations, or a related discipline.

Attractive salary package with benefits.
Competitive annual leave and flexible working arrangements.
Access to learning and development programs to enhance your skills.
A fun, inclusive, and collaborative workplace.
Access to an Employee Assistance Programme (EAP).
Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.

ECommerce Logistics, Operations Support

Key skills