Communicates with sales representatives, clients and other operations personnel as needed
Shares all pertinent information with the client and coordinates with sales and operations
Conducts introductions as a Moving Coordinator to clients who are already booked
Provides support to the customers with any questions arising from documentation sent by the company
Serves as the primary contact for the clients from the confirmation call, until the completion of the move
Collaborates with the Sales Representative on service requested by a client
Confirms moving details, addresses, services, dates, and times with clients prior to the scheduled move
Assists the client with COI (certificate of insurance) issuance for all required locations and sends to our COI team to be completed and sent back
Provides excellent customer service and resolutions to any issues occurring during and after the move
Any damages we escalate to Claims and send by e-mail our Intro TO Claims (ITC) process
Maintains consistent attendance while exhibiting professional behavior in alignment with Roadway values
Any other related duties as assigned

At least 2 years of Client Relations experience preferably with US based company
Experience with moving household goods and/or storage industry
Strong customer service and clear/concise communication skills
Strong computer, system, listening, problem-solving, and negotiating skills
Fluent in English with strong verbal and written communication skills
Proficiency in software programs, including Microsoft Word, Excel, and Outlook
Ability to work independently with minimal supervision to manage schedules and meet deadlines
Ability to work effectively in a high volume, fast-paced, and time-critical environment
Good at resolving problems and “switching gears” to accomplish jobs
Detail-oriented with experience working in a fast-paced environment
Must be a team player, flexible with changing schedules, and ability to work US time zone hours
Ability to work 6 days during the summer (busy season)

Excellent customer service and resolutions to any issues occurring during and after the move
Consistent attendance while exhibiting professional behavior in alignment with Roadway values

Client Relations Representative

Key skills