Key skills
GoAICustomer SuccessSales
About this role
Role Overview
- Define and own product strategy, building roadmaps that balance short-term value, business impact, and long-term growth.
- Lead continuous discovery through customer research, interviews, and market analysis, validating initiatives before build begins.
- Partner with Engineering and Design to deliver high-quality solutions, turning customer and business needs into clear initiatives with measurable outcomes.
- Apply AI and new technologies to speed up discovery and delivery, embedding experimentation and sharing learnings.
- Align Sales, Marketing, Customer Success, and Engineering around product priorities, supporting go-to-market strategy and ensuring product improvements drive results.
Requirements
- Proven ability to own product strategy and build balanced roadmaps.
- Strong experience in customer discovery and validation.
- Track record of delivering initiatives with measurable outcomes.
- Skilled in defining and tracking metrics, adapting strategy based on data.
- Ability to influence cross-functional teams without direct authority.
- Experience embedding experimentation and sharing learnings.
- Commercial acumen linking product improvements to churn reduction, upsell, and expansion.
- Clear communicator across technical, commercial, and executive audiences.
Benefits
- Wellbeing solutions
- Recognition programs