The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized.
This involves marketing and follow-up of opportunities in a timely manner.
Prompt contact and follow up with policy holders and claimants.
Investigate the cause and report to clients with solid recommendations.
Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
Throughout the claims process, you will provide high level of customer service to clients and the insured.
You will participate and share ownership and responsibility for after-hours customer service requirements when required
Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
Minimum of 3 years’ experience in working with bodily injury claims
Ongoing commitment to education and learning; currently pursuing CIP designation
Must hold a Level 1 adjuster license in Alberta
Effective analytical skills, including identification of cause-and-effect dynamics
Able to draw valid conclusions and effectively communicate them.
Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories
Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles
the sky is the limit
You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers
You will be supported by experienced local claims support, centralized after hours support, and dictation services
Your claims load is driven by senior executives and business development staff from coast to coast
You are compensated for your billable hours and other costs.
You are working in parallel with other SCM Insurance services teams
Your workload is balanced to ensure you can maintain a high-quality level

Claims Adjuster – Bodily Injury

Key skills