Help support reporting, data validation, process improvement, and systems-related initiatives across W&D’s Debt Operations platform.
Focus on operational analytics, Excel-based analysis, reporting support, data-quality checks, stakeholder coordination, user acceptance testing, and documentation.
Build, maintain, and improve recurring reports, trackers, dashboards, and analytical tools using Excel, Power BI, and other available systems.
Analyze operational, loan-level, and process data to identify trends, exceptions, risks, and opportunities for improvement.
Aggregate data from multiple sources and translate findings into clear summaries, visualizations, and presentation materials.
Support user acceptance testing for systems and tools used by Debt Operations, including test planning, issue tracking, release validation, and stakeholder communication.
Maintain process documentation, field dictionaries, change logs, submission checklists, quick-reference guides, and training materials.
Collaborate with Underwriting, Closing, Servicing, Asset Management, Compliance, Technology, and other stakeholders to align definitions, prioritize fixes, and communicate updates.
Develop a practical understanding of W&D’s commercial real estate lending platform, loan lifecycle, operational workflows, and data flows.
Perform other duties as assigned.

Bachelor’s degree in finance, business analytics, information systems, real estate, economics, accounting, business administration, data analytics, or a related field required.
1–3 years of relevant experience in commercial real estate, financial services, lending, servicing/asset management, operations, analytics, business systems, data analysis, or a related field.
Internship, project, coursework, or work experience involving data analysis, reporting, financial analysis, database work, process improvement, or business operations preferred.
Commercial real estate experience is helpful but not required; demonstrated interest in commercial real estate, real estate finance, lending, or financial services is strongly preferred.
Experience working with cross-functional teams, business stakeholders, or operational processes preferred.
Strong interest in commercial real estate, real estate finance, multifamily lending, debt operations, or financial services.

Up to 83% subsidized medical payroll deductions
Competitive dental and vision benefits
401(k) + match
Pre-tax transit and commuting benefits
A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
Paid maternity and parental leave, as well as other family paid leave programs
Company-paid life, short and long-term disability insurance
Health Savings Account and Healthcare and Dependent Care Flexible Spending
Career development opportunities
Empowerment and encouragement to give back – volunteer hours and donation matching

Operations Analytics Analyst – Commercial Real Estate

Key skills