Digital Identity Product Manager

Role Overview

• You’ll play a key role in taking our digital identity product from launch through to scale.
• Working across global teams, you will help shape how the product is delivered, operated, and commercialised.
• Support the end-to-end lifecycle of the digital identity product, from launch through to continuous improvement and scaling.
• Work closely with product, engineering, and design teams to translate requirements into deliverable features.
• Ensure the product remains reliable, compliant, and competitive post-launch.
• Design and implement operational processes required to support product rollout and ongoing delivery.
• Build scalable frameworks for onboarding customers, managing identity workflows, and handling exceptions.
• Establish KPIs and performance monitoring for operational effectiveness.
• Develop and refine sales processes to support product launch and growth.
• Partner with sales teams to articulate value propositions and support client engagements.
• Help gather and translate customer needs into product and commercial strategies.
• Work with global stakeholders across product, technology, compliance, legal, and commercial teams.
• Gather and prioritise requirements from internal and external stakeholders.
• Contribute to product and market strategy within the digital identity space.
• Stay informed on digital identity trends, standards, and competitive landscape across Europe and globally.
• Support expansion into new markets and identity schemes.
• Ensure alignment with regulatory and compliance requirements across jurisdictions.
• Work with compliance teams to integrate regulatory considerations into product and operational design.

Requirements

• Experience working on digital identity products or solutions
• Strong understanding of the digital identity ecosystem (e.g., ID verification, authentication, identity schemes, trust frameworks)
• Experience managing or contributing to product lifecycle from launch through to scaling and optimisation
• Ability to design and implement operational and sales processes
• Experience working in cross-functional environments with technical and commercial stakeholders
• Strong requirements gathering and stakeholder management skills
• Familiarity with European digital identity landscape (e.g., eIDAS) and global trends
• Experience working with global product rollouts or multi-region deployments
• Knowledge of regulatory and compliance frameworks related to identity and data
• Technical background (e.g., working closely with engineering teams, understanding APIs, identity architectures)
• Commercial acumen and experience supporting sales or go-to-market initiatives.

Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives