VP of Solutions Engineering

Role Overview

• Own the global Solutions Engineering function — setting vision, structure, and operating cadence for a distributed team across US and EMEA.
• Serve as a strategic partner to the CRO and Sales Leadership, co-owning deal strategy on enterprise and strategic accounts and participating in executive-level customer conversations.
• Design repeatable, high-impact demos, proof-of-concept frameworks, and technical narratives that bring Crescendo's Managed AI + Superhuman differentiation to life.
• Build and own the career framework, hiring strategy, onboarding, and professional development programs that make Crescendo SE a destination function.
• Own department metrics, capacity planning, and monthly and quarterly business reviews in a high-growth environment where each quarter raises the bar.
• Define and iterate the playbooks by which the team delivers demos, conducts technical discovery, and translates customer signals into clear product insights that inform roadmap decisions.
• Collaborate with Product, Marketing, and Sales Enablement to develop customer-facing resources, competitive positioning, and scalable pre-sales assets.
• Ensure consistency and excellence across the global team through robust process design and enablement infrastructure.
• Build trusted advisor relationships with prospects, executives, and technical decision-makers to drive deal velocity, compress sales cycles, and support expansion.

Requirements

• 12+ years in Solutions Engineering or Sales Engineering, with 6+ years in progressive leadership roles
• Proven track record of building and scaling SE organizations in high-growth SaaS, ideally in CX, AI, or infrastructure.
• History of winning large, complex, strategic deals through technical depth, executive presence, and creative problem-solving.
• Ability to operate across altitude — equally effective in a live demo, a C-suite strategy session, or a pipeline review.
• Strong cross-functional instincts: you know how to influence product, marketing, and sales to create compounding leverage.
• A builder's mindset — process design, playbook creation, and organizational development energize rather than exhaust you.
• Experience managing globally distributed teams and navigating the nuances of enterprise sales across North America and EMEA.

Benefits

• Competitive compensation, meaningful equity, and benefits commensurate with senior executive talent.
• An executive seat at the table during the most consequential chapter of Crescendo's growth.
• A global customer base and the opportunity to solve meaningful problems at scale.
• A culture that moves fast, demands excellence, and celebrates big wins together.